Email to Post

Email to Post gives each project a private email address. Anything sent to it becomes a pending post on a board you choose — so you can forward a support inbox, or share the address with customers who would rather write an email than use a form.

Turn it on under Settings → Email to post (under Connections).

Set up

1. Open Settings → Email to post
2. Switch on Accept emails as posts
3. Choose a board — the board emailed posts are created on (or the fallback board if you use AI sorting)
4. Click Save changes
5. Copy your address — it looks like fj-k3m9x2@fjmailbox.com

The address is random and stays the same until you create a new one.

Forward your support inbox

Point a forwarding rule in your mail provider at the address above.

• Automatic forwarding keeps the customer as the sender, so the post is credited to them
• Forwarding one email by hand makes you the sender — the post is credited to you

Gmail, Outlook and most providers ask you to confirm a forwarding address by sending it a verification email. That confirmation usually arrives as a pending post — open it to find the link or code, finish the confirmation, then delete the post.

What happens to an email

Always pending

Every emailed post is created Pending, whatever your project’s approval setting is. Nothing from email is published until a team member approves it from the dashboard.

AI sorting

With Let AI sort emailed posts on (the default), the same AI that sorts widget and portal submissions writes the title and picks the board, type and tags. The board you chose in settings is the fallback when AI can’t decide. Picking the board, type and tags needs a plan with AI access. Without it, the post still gets an AI-written title and goes to the board you chose as a Feedback post.

While AI sorts a post it is hidden for a few seconds, then appears as pending.

With AI sorting off, the post goes to your chosen board as a Feedback post titled after the subject.

Replying to the sender

When you comment on an emailed post, the sender gets an email notification and can reply by email — their answer is posted on the thread. They don’t need an account, as long as your project allows guest comments (on by default).

Limits and filtering

Past a limit, the sender gets a bounce asking them to try again later.

Keep the address private

Anyone who knows the address can email it, and an email’s From line can be forged — FeedbackJar marks emailed posts as having an unverified sender. Because every post waits for your approval, spam never reaches your board, but:

• Treat the address like a password — share it only with people and systems you trust
• Check a post before you reply to it, since the sender’s address isn’t proven
• If the address leaks or gets spammed, click Create a new address — the old one stops working immediately, including any forwarding rule that uses it (update those afterwards)

To stop accepting emails, switch Accept emails as posts off. Mail to the address is then rejected.

Troubleshooting